In closer assistance: action research into human contact at social services
- Principal investigator:
- Thomas Kampen
- Period:
- May 2022 - April 2024
- Status:
- completed
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Care, welfare and flourishing
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Professional ethics, leadership and integrity
In this project, we worked with three municipalities to investigate what is needed to put the human dimension first in contact between government and citizens.
Description
We examined what is needed for a good and effective relationship between social workers and people receiving social assistance benefits. We explored how their working relationship works and how they dealt with the dilemmas that can arise within it.
We alternated research on this topic with learning sessions in which we drawed lessons from the results together with practitioners and try to initiate change. We examined these changes in order to secure the benefits of the project as effectively as possible.
Together, we developed tools and guidelines for consultants to help them improve their working relationship with their clients and reflect on how they interact with them.
Researchers
- dr. Thomas Kampen (research lead)
- dr. Melissa Sebrechts
Zie ook:
Contact
Thomas Kampen, T.Kampen@UvH.nl.