In closer assistance: action research into human contact at social services
- Period: May 2022 – April 2025
- Status: completed
In this project, we want to work with three municipalities to investigate what is needed to put the human dimension first in contact between government and citizens.
Description
We will examine what is needed for a good and effective relationship between social workers and people receiving social assistance benefits. We will explore how their working relationship works and how they deal with the dilemmas that can arise within it.
We will alternate research on this topic with learning sessions in which we will draw lessons from the results together with practitioners and try to initiate change. We will then examine these changes in order to secure the benefits of the project as effectively as possible.
Together, we develop tools and guidelines for consultants to help them improve their working relationship with their clients and reflect on how they interact with them.
Researchers
- dr. Thomas Kampen (research lead)
- dr. Melissa Sebrechts
Zie ook:
Contact
Thomas Kampen, T.Kampen@UvH.nl.